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Customer Service Excellence

The Library has now achieved Customer Service Excellence Accreditation and is using this standard as a driver for continuous improvement throughout our services and to validate what we already do.

What is Customer Service Excellence (CSE) Accreditation?

CSE is an independent accreditation of the quality and standard of our customer care.  The standard is championed by the UK Government.  CSE covers all aspects of our engagement with our customers, from front-line and face-to-face support, to liaison and communication and how we engage with customers in developing our services and strategy.

What we are doing

As part of the CSE process we are committed to seeking feedback and opinions from our customer base.  To this end we propose actively seeking and using customer experience and feedback through a number of channels.

More information on CSE