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Policies and Regulations

As part of the Library's continued drive to offer transparency regarding all aspects of our service to customers, the following policies and regulations are available for consultation.  Currently, the policies are not available online so links to the documents in PDF format are provided. Hard copies can be made available on request.  

Communications Policy

Effective communication is essential in order to provide good customer service and to fulfil the standards of service set by the Library.  The Communications Policy aims to outline our commitment to effective communication by documenting the ways in which we communicate with our customers, our communication objectives and our ongoing endeavour to listen to and respond to our customers through consultation and feedback.

PDF: Communications Policy

Comments, compliments, complaints: Customer Feedback Policy

The Library makes every effort to provide a high standard of service to all of our customers.  However, in the event that you wish to comment on any aspect of the service, the Customer Feedback Policy will outline the process you can follow.

PDF: Customer Feedback Policy

Defaulters Policy

The HSC Defaulters Policy has been created in order to set down the responsiblities of the Medical & HSC Library Services and its customers in terms of loans, fines and charges.  The policy has been produced to establish clear guidelines for all library service points, which is essential if customers are to be treated fairly and consistently throughout the Library.  By detailing the variety of methods that customers can avail of to manage their loans and their library account, Library Services aims to encourage good library practice by customers.

PDF: HSC Defaulters Policy

Donations Policy

The Library is grateful to those who have made donations and who offer unsolicited material to the Library.  Many of the items are accepted, ranging from individual works presented by the author to substantial collections, would not otherwise by obtained by the Library and these make an important contribution to teaching, learning and research activites at Queen's.  The Donations Policy offers guidelines to help potential donors.

PDF: Donations Policy

Library Regulations

The purpose of the Library Regulations 2016-2017 is to enable users to make the fullest use of the University's library resources, buildings and services.  The Regulations cover library access, conduct in the Queen's library sites, borrowing and other services and resources.

PDF: HSC Library Regulations 2016-17

Resource Development and Management Policy

The Resource Development and Management Policy outlines Information Services' policy in relation to Library resources.  It includes general guidelines on their selection, management and rationalisation in support of teaching and research.

PDF: Resource Development and Management Policy