FAQs

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Am I entitled to access honni e-resources?

Anyone with a contract in the Health and Social Care (HSC) Trusts, Agencies and Boards in Northern Ireland is eligible to join the Medical and HSC Library service and access its electronic resources.  This includes:

• Doctors
• Nurses and Midwives
• Pharmacists
• Dentists
• GPs
• Psychologists
• Social Workers
• Health Managers
• Allied Health professionals

See www.honni.qub.ac.uk/Membership for more information and a registration form, or contact the Medical Library Borrower Services Desk on 028 9063 2500.

Can I change my password?

A Change Password facility is readily available which allows you to change your password whenever desired.

If you have forgotten your current password, it can also be used to set up a new one, but only if you have previously supplied answers to security questions.

You will be asked to supply answers to security questions when you first access the change password facility.  

All members are advised to set their security questions when they first join the library to avoid a situation where they cannot access e-resources because they have forgotten their password and cannot set up a new one because they have no established any security question answers by which they can be identified.  If this happens there is no alternative but to apply for a temporary password which may delay access. 

Why can't I get logged in?

There are a number of reasons why a login may fail.  Some obvious things to check for are:

• Check your keyboard to make sure that the CAPS LOCK isn't on
• Check that you haven't typed the password incorrectly
• If you are a new member, check that the last digit of your password is the number 1, not the letter i.  

If none of these seem to be the problem then there may be a problem with your account in our system.  Telephone the Medical Library on 028 9063 2500 or email med.info@qub.ac.uk, providing details of your login and what error message(s), if any, you receive.  

Why can't I access an article?

The most common reasons why articles can't be accessed are:

• the user isn't correctly logged in
• the issue of the journal containing the article isn't available via honni
• there is a problem with the setup of the resource in the system

Check that you can access My Account without having to log in again.  If you can't then you weren't successfully logged in.

Check the catalogue entry for the journal to see the dates for which it is available.  If the article you require is in an issue outside those dates then it is not available via honni.  

If neither of the above apply then it is likely to be a problem with the setup.  Telephone the library on 028 9063 2511 or email med.info@qub.ac.uk.

What support is available to me?

Members of the library can avail of free training and support provided by a specialist subject librarian.  Each profession has a named librarian who can provide training sessions either on an individual basis at the Library, or on a group basis at a location convenient to you.  The training can be tailored to meet your needs.  

Training and support can be requested online at www.honni.qub.ac.uk/TrainingSupport.

Why is the article I want not available?

Electronic journals are free to members but, behind the scenes, the costs are massive.  The Medical and HSC Library is constantly endeavouring to obtain access to a broad range of e-journals for HSC use within the funds available.

This often means purchasing e-journal packages which enable access to a large number of journals electronically at a reasonable price.  However it is common for this to result in an embargo on some titles (i.e. the most recent issue is not available).  It also means the library has no control over the specific titles included in the package.

It does mean that e-journals are available through honni that otherwise would be completely unaffordable.

Can I obtain an article not available in full-text?

Yes, you can complete the online form for requesting a journal article. There is a charge of 50p per article for this service.

Note that, if you locate an article in honni Encore that is not available in full text then you will be offered the option of placing a request and the article details will be filled in automatically on the form.

Can article requests be sent to me by email?

When you request an article from the library, and it is available only through the Inter-Library Loan (ILL) system, you can choose to have it delivered to you by email.

This is known as Secure Electronic Delivery (SED) and is often the quickest and most efficient method of obtaining articles. Note that, if you wish to use SED from a Trust computer, you may need to ask the local Trust IT department to install a small plug-in.

More information, including technical requirements and copyright, is available in the relevant section of Book & Article Requesting.

Can I suggest a book for purchase?

Yes, you can propose books for purchase. Either fill in the online book proposal form or contact your subject librarian.

Can I use any of the Queen's University Libraries

Yes, you can use all of the Queen's libraries including the Medical, Biomedical and McClay libraries and borrower material from them. Please note that you will need your library card to get into the McClay Library