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Book & Article Requesting

The Medical and HSC Library can supply books and articles for work-related purposes both from within the Queen's University system and from the British Library via Inter-Library Loans (ILL).

Requests are supplied free of charge.

For information about Returns, Overdues, Recalls and Lost item charges see the Borrowing section.

Making a Request

You can request articles and books online via the Place Request facility.

Requests cannot be taken by telephone or email because of copyright restrictions.  This service only applies to HSC members. HSC students are not eligible to make requests through the inter-library loan service.

How long will it take?

Once received by the Library, a request will be actioned within 3 working days.

  • Photocopies requested for delivery via the British Library DRM Lite service are normally emailed to you within 2 working days.
  • Normally the postal delivery of photocopies and books varies from under a week for straightforward requests to several months for material which is on loan or harder to obtain.
  • We will contact you if there is likely to be a long delay or if we need further information.

Receiving Items

Receiving Articles

Articles by post: Photocopied articles are posted directly to your work address.

Articles delivered via email: If the British Library can supply an article, a PDF is normally delivered directly to your email via the DRM Lite service within two working days but it may occasionally take longer.

  • In order to access your first DRM Lite article, you will need to register with the British Library On Demand service.
  • You will receive an email from Sender: with an active link to a document download page. Click on this link and follow the instructions to download your document.
  • Access to this link will cease after 30 days. Please note that ILL staff are also unable to recover the article for you after the 30 day limit. If you download and save the document you will have access to it for 3 years from the date of supply.

Receiving Books

Depending on your work address you will either:

  • receive notification to collect the item from the library where you made the request
  • or the item will be posted to you.

For an up-to-date record of due dates and renewals check My Account.


A CLA licence covers copying material in the Health Service in Northern Ireland. Further information about what you can copy can be found on the CLA website:


Queries should be referred to the ILL department in any of the libraries listed below:

Alternatively follow the link to access a Resolving Problem guide, available through Queen’s University Belfast or access HSC Library Help.